Keeping in touch with our customers

Customer connections are important to us

At Armaguard, we welcome the opportunity to recognise individuals or teams who make a positive difference to our customers and the experiences we share.  We also like to understand the areas we can improve on.

How to contact us

Contact us online by clicking here

Give us a call to speak directly with a Customer Service Representative: 1300 785 258

Need to resolve a concern?

At Armaguard we strive to provide the best possible service experience for all our customers. We understand that there may be times when customers are dissatisfied with our service, and we take these concerns seriously.

Below, we have outlined the steps you can take to let us know about your concerns or complaints and how we’ll address them.

Armaguard is committed to ensuring that all customer complaints are managed in a responsive, efficient, effective, and fair manner.  Complainants will be treated with respect and will be dealt with at a professional level throughout the complaint management process.

Here’s the information we need from you

  • Your full name and preferred contact method
  • The product or service your complaint is about
  • The resolution you are seeking

What you can expect next

  • We’ll contact you to confirm receipt of your complaint
  • We’ll review your complaint, resolve it as soon as we can, and contact you if we need to ask for more information
  • We’ll keep you updated on the progress of your complaint via your preferred contact method
  • If the review takes longer than expected, we’ll stay in touch with you and give you options along the way

Our commitment to you

Acknowledgment
We’ll acknowledge your complaint and provide a reference number to make it easier for you to get back in touch with us.

Timeframes
We’ll try to resolve your complaint as quickly as we can or we will provide you with a path forward within 5 business days.

Unresolved complaints
If we can’t resolve your complaint, we’ll explain how we reached our decision and tell you what steps you can take next.

Armaguard Complaints Handling Policy

To view the Armaguard Complaints Handling Policy, click here.